Privacy policy

Your information at Roselina

When you shop at zyaa15-b6.myshopify.com or contact us, we need to process personal information. You can ask questions about your information and exercise your rights using our contact form.

Orders and customer service

We use your name, contact details, delivery address, order details and payment status to handle your purchase. For personalised jewellery, we also process the text you provide for the jewellery. The legal basis for information needed for your purchase is the performance of our contract with you.

Information that must be retained under applicable accounting rules is processed to comply with legal obligations. Information in a customer service enquiry is used to answer your question and handle the matter; this may be to perform the purchase contract or on the basis of our legitimate interest in providing customer service.

Shopify and other recipients

The store uses Shopify. Information needed to operate the store and handle orders is processed through the platform. Payment and delivery services need the information required to process your payment and delivery. Please also read Shopify’s consumer privacy information.

Cookies and marketing

Essential cookies may be used for features such as the basket and checkout. Analytics and marketing cookies may only be used after you have given your consent where required. If Meta features, such as Facebook or Instagram, are used for tracking or marketing, consent must be obtained before such processing where required. You have the right to withdraw consent you have given.

How long information is kept

Information must not be kept longer than its purpose requires. Records relating to a purchase or enquiry may need to be retained to meet legal obligations or handle legal claims. Information that is no longer needed must be deleted or anonymised.

Your rights

You can request access to your personal information and have inaccuracies corrected. Depending on the circumstances, you may also request erasure, restriction of processing and data portability, and object to processing. You always have the right to object to direct marketing. You can lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection regulator.