Shipping policy

Free tracked UK delivery

We deliver to addresses in the United Kingdom with free tracked delivery. We do not currently offer delivery to other countries.

Delivery information

Need your jewellery for a particular date? Contact us before ordering for delivery information. Personalised jewellery is customised with the names, initials or symbols you choose.

Your delivery address

Check your name and address before completing your purchase. If you notice an error, contact us as soon as possible. Whether an address can be changed depends on how far your order has progressed.

Delays or damaged parcels

If a delivery does not arrive, is delayed or arrives damaged, contact us and include your order number if possible. When we arrange transport, we remain responsible for the item until you receive it. Your rights under UK consumer law apply if delivery is late or the goods are lost or damaged. Unless a different delivery period is agreed with you, we will deliver within 30 days of the order.